For Clients: How to Use Carepaths Teletherapy

 Please make sure you know your login preparation for your appointment.

Works with Firefox or Chrome on your computer. Does NOT work with any other type, and no Ipad or iPhones or like – these will not work.

If you are an existing client of Carol Cole LCSW, you already have a user login name and password.  If you do not recall your login and password, please email us at adrian@carolcolelcsw.com stating you need your login and password.

To log on, please go to cole.carepaths.com on your computer, click on "Sign In" (do not use "Sign Up"), then below enter your password. Enter your Username and Password (only those given to you by Carol Cole LCSW).

At the right top is labeled “Messaging”. Click on “Teletherapy” below and select “Sign In”.

Username:   

Password:   

You should now see a video image of yourself.  A small pop up screen may appear before the live screen requesting that you to allow your video and sound – please make sure these are turned on.

You may then be able to see and hear Carol Cole.  She will also be able to see and hear you.  You may now begin your secure and confidential session.  If Carol Cole LCSW does not show on your screen please wait until Carol Cole arrives.  You both can now proceed with the session.  Please trial on Carol Cole LCSW Teletherapy prior to the scheduled appointment just in case there are issues.

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When the session is completed, please click on “Video Off”.  You can now click on your name at the top right side of your screen. Click on the blue person, then click on “Signout”

** If you do not know you login and password, please email us at adrian@carolcolelcsw.com from the email we have on file for you.  We will then send you the login and password to the email you have on file with us.